Shop Policies
Thank you for choosing Nourishable for your skincare needs. We take pride in offering handmade skincare products crafted with care and attention to detail. As our products are meticulously handcrafted, variations may naturally occur, contributing to their unique charm and quality.
Return Policy:
We regret to inform you that we do not accept returns on any of our skincare products. This policy is in place due to the nature of our items being skincare products, which cannot be resold for hygiene reasons. We prioritize the health and safety of our customers and uphold stringent quality standards for all our products.
Refund Policy:
Refunds will only be issued for damaged or defective items. In the rare event that you receive a damaged or defective product, please contact us within seven days of receiving your order. To initiate the refund process, kindly provide clear photographs demonstrating the issue with the product, along with your order details.
Upon verification of the damage or defect, we will gladly offer a refund or replacement, whichever you prefer. Please note that refunds will be issued to the original form of payment within seven days of approval.
Cancellations:
Once an order is placed, it cannot be cancelled or modified. We strive to process orders promptly to ensure timely delivery to our customers.
Contact Us:
If you have any questions or concerns regarding your order, our products, or our policies, please don't hesitate to contact us. Our customer service team is here to assist you and provide the necessary support.
You can reach us via email at [Your Contact Email] or through our website's contact
Thank you for your understanding and continued support of Nourishable. We appreciate your trust in our handmade skincare products.
Shipping Policy
At Nourishable, we strive to ensure a seamless and efficient shipping process for all our valued customers. Please take note of the following shipping policy details to guide you through the shipping experience:
Shipping Schedule:
Orders are processed and shipped Monday through Friday, excluding weekends and holidays. We understand the importance of timely delivery, and we endeavor to dispatch orders promptly within our operational schedule.
Shipping Times:
Once your order has been processed, shipping times typically range from 4 to 7 business days. Please note that shipping times may vary depending on your location and other external factors beyond our control.
Carrier Responsibility:
Once an order leaves our facility and is entrusted to the shipping carrier, it enters the domain of the carrier's logistics network. At this point, the package is no longer under our direct control. While we diligently prepare and package your order to ensure its safe and timely delivery, we cannot be held responsible for delays, damages, or loss that may occur during transit.
Order Tracking:
Upon shipment of your order, you will receive a confirmation email containing tracking information. This tracking number allows you to monitor the progress of your package as it makes its way to its destination. We encourage you to utilize this tracking feature for real-time updates on the status of your shipment.
Delivery Issues:
In the event of any delivery issues, such as delays, damages, or loss, please contact the designated shipping carrier directly using the provided tracking information. Should you encounter any difficulties or require assistance, please don't hesitate to reach out to our customer service team. While we will do our utmost to assist you, resolution of shipping-related issues may be subject to the policies and procedures of the shipping carrier.
Contact Us:
If you have any questions, concerns, or require further assistance regarding shipping, please feel free to contact us. Our dedicated customer service team is here to assist you and provide the support you need.
You can reach us via email at [Your Contact Email] or through our website's contact form.
Thank you for choosing Nourishable for your skincare needs. We appreciate your understanding and cooperation regarding our shipping policies.